Shipping & Delivery
At Decoria.ie, we are committed to ensuring that your order is processed and delivered in a timely manner. Below is an overview of our shipping process and delivery times:
1. Order Processing Time
Once your order is placed, our standard warehouse processing time is 1-2 business days. This time is needed to prepare your order, which includes picking, packing, and quality checks to ensure the items meet our high standards before they are dispatched.
2. Delivery Times
After your order has been processed and shipped, delivery typically takes 3-5 working days. Please note that delivery times may vary based on your location and the shipping carrier. We do our best to ensure your items arrive as quickly as possible.
Our delivery partners work hard to ensure that your order reaches you safely and within the estimated time frame. However, factors such as carrier delays, customs processing (if applicable), or high-demand periods (e.g., holidays, sales events) may affect the actual delivery time. We appreciate your understanding during these times.
3. Shipping Rates
We are happy to offer free shipping on most products! This applies to orders within Ireland, unless otherwise specified. The shipping cost will be clearly shown during checkout for any items that are not eligible for free shipping.
4. Shipping Carriers
We partner with trusted shipping carriers to ensure reliable delivery, including:
- GLS
- DPD
- AnPost
In addition to these carriers, we may also use other reputable carriers to fulfill your order, depending on availability and the specific needs of your delivery. Once your order has been dispatched, we will provide you with a tracking number, which you can use to follow your parcel through the respective carrier’s website.
5. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email or SMS (depending on the shipping method you selected). This allows you to track your package in real time, so you can follow its journey until it arrives at your doorstep. You can use the tracking number on the respective carrier’s website for the latest updates on your delivery.
6. Shipping Locations
We currently offer shipping within Ireland only. We are not able to ship to international addresses at this time.
7. Delays and Exceptional Circumstances
While we do everything possible to ensure prompt delivery, some factors may cause delays that are beyond our control. These factors include:
- Bad weather conditions that could impact carrier schedules
- Increased demand during peak seasons such as holidays
- Customs delays for international orders (if applicable)
In the rare event of an unexpected delay, we will notify you as soon as possible and keep you updated on the status of your delivery.
8. Missing or Damaged Items
If your order arrives damaged or if there is a problem with the contents of your package (missing items, incorrect items), please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.
9. Contact Us
If you have any questions or concerns about your order, shipping times, or if you need assistance tracking your package, please do not hesitate to reach out to our customer support team. You can contact us via the Contact Us page.