Refund and Returns

Refund and Returns

At Decoria.ie, we value customer satisfaction and strive to provide a hassle-free shopping experience. If for any reason you are not completely satisfied with your purchase, you may be eligible to return the item following the conditions outlined below.

1. Return Period

You have the right to return your order within 14 days of receiving it. This period starts the day after you or a designated recipient (excluding the carrier) receives the package. Whether you wish to return part of your order or the entire order, the same conditions apply.

2. Conditions for Returns

To qualify for a return, the following conditions must be met:

• The item must not be used and should show no signs of use, installation, or damage.
• The product must be returned in its original packaging with all accessories and instructions included.
• The item should have been handled only as necessary to determine its nature, characteristics, and functioning (similar to how you would inspect it in a physical store).
• Returns must be properly packaged to avoid damage during transit.

If these conditions are not met, a partial refund or refusal of return may apply.

3. Non-Returnable Products

Certain products are excluded from our returns policy and cannot be returned or refunded:

• Customized or personalized items made specifically to your instructions.
• Perishable goods or items with a short shelf life.
• Sealed hygiene or health-related products that have been unsealed after delivery.
• Products that are, by their nature, inseparably mixed with other goods after delivery.

These exclusions align with consumer protection regulations and our suppliers policies.

4. Return Costs and Procedure

• Customers are responsible for return shipping costs unless the return is due to a defect or incorrect product received.
• You can arrange your own return shipment or request our assistance to organize the return via our logistics service. In this case, a return shipping fee will apply (costs depend on the item and supplier).
• To initiate a return, contact our customer service team within the 14-day return period via:
  • • Email: customerservice@decoria.ie
    • Contact Form: Available via Contact us page

When reaching out, please include the following details:
– Order number
– Date of purchase
– Customer name
– Email address used for purchase
– Return reason

• Once we receive and inspect the returned item, we will process your refund accordingly.

5. Refund Process

• Refunds will be issued within 14 days of receiving the returned product.
• The refund will be processed using the original payment method unless agreed otherwise.
• If the item is damaged, used, or incomplete, a deduction may be applied based on the loss in value.

6. Defective or Incorrect Products

If you receive a damaged, faulty, or incorrect item, please contact us immediately with photos and details of the issue. We will arrange a replacement or refund at no extra cost.